.inbox{display:grid;grid-template-columns:340px minmax(0,1fr);grid-template-rows:100%;min-height:0;height:100%;background:var(--bg)}.inbox-list{border-right:1px solid var(--border);background:var(--card);overflow-y:auto}.inbox-list-head{padding:16px;font-weight:700;font-size:1.1rem;border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;background:var(--card)}.conv{display:flex;gap:14px;align-items:center;width:100%;padding:11px 16px;border:none;background:transparent;cursor:pointer;text-align:left;position:relative}.conv:not(:last-child):after{content:"";position:absolute;left:78px;right:0;bottom:0;height:1px;background:var(--border-2)}.conv:hover{background:var(--surface-2)}.conv.active,.conv:active{background:var(--brand-50)}.conv:active{transition:background .06s}.conv-avatar{width:42px;height:42px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0}.conv>.conv-avatar{width:48px;height:48px}.avatar-img{object-fit:cover;display:block}.skel-row{display:flex;gap:14px;align-items:center;padding:11px 16px}.skel-c{width:48px;height:48px;border-radius:50%;flex-shrink:0}.skel-lines{flex:1 1;display:flex;flex-direction:column;gap:9px}.skel-l{height:12px;border-radius:6px}.skel-c,.skel-l{background:linear-gradient(90deg,#eef2f8,#f6f9fc,#eef2f8);background-size:200% 100%;animation:skel 1.2s ease-in-out infinite}@keyframes skel{to{background-position:-200% 0}}.avatar-host{position:relative;overflow:hidden}.avatar-initials{line-height:1}.avatar-photo{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;transition:opacity .25s ease}.conv-avatar-wrap{position:relative;width:48px;height:48px;flex-shrink:0}.sla-ring{position:absolute;inset:0}.conv-avatar.ring{position:absolute;top:3px;left:3px;width:42px;height:42px}.sla-count{position:absolute;bottom:-5px;left:50%;transform:translateX(-50%);font-size:.66rem;font-weight:700;white-space:nowrap;background:var(--card);padding:0 4px;border-radius:6px;box-shadow:0 0 0 2px var(--card)}.conn-select{border:none;background:transparent;font-size:1.05rem;font-weight:700;font-family:inherit;color:var(--ink);cursor:pointer;max-width:100%}.conn-pick{display:flex;flex-direction:column;min-width:0}.conn-pick-sub{font-size:.74rem;color:var(--muted);font-weight:600;margin-top:-2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-search{padding:8px 12px 4px}.inbox-search-input{width:100%;border:1px solid var(--border);border-radius:999px;padding:8px 14px;font-size:.88rem;font-family:inherit;background:var(--surface-2)}.inbox-search-input:focus{outline:none;border-color:var(--brand);background:#fff;box-shadow:0 0 0 3px var(--brand-100)}.inbox-controls{display:flex;gap:6px;padding:4px 12px 8px}.inbox-mini{flex:1 1;min-width:0;border:1px solid var(--border);border-radius:8px;padding:6px 8px;font-size:.78rem;font-family:inherit;background:var(--surface);cursor:pointer}.inbox-filters{display:flex;gap:6px;padding:8px 12px;border-bottom:1px solid var(--border);background:var(--card);z-index:2;flex-wrap:wrap}.flt{border:1px solid var(--border);background:var(--surface);border-radius:999px;padding:7px 12px;min-height:36px;font-size:.8rem;font-weight:600;color:var(--muted);cursor:pointer;display:inline-flex;align-items:center;gap:5px}.flt.on{background:var(--brand);color:#fff;border-color:var(--brand)}.flt-n{background:var(--red);color:#fff;border-radius:999px;font-size:.68rem;padding:0 6px;min-width:16px;text-align:center}.flt.on .flt-n{background:rgba(255,255,255,.3)}.conv-assign{font-size:.72rem;color:var(--brand-600);margin-top:2px}.conv-tag.danger{background:var(--red-50);color:var(--red)}.conv{border-left:4px solid transparent}.conv.seg-retail{border-left-color:#2b6cb0}.conv.seg-recurring{border-left-color:#d9a30b}.seg-tag{font-size:.7rem;font-weight:700;border-radius:6px;padding:1px 7px}.seg-tag.seg-retail{background:#e5efff;color:#1c4f9c}.seg-tag.seg-recurring{background:#fdf3d6;color:#8a6d0b}.conv-body{min-width:0;flex:1 1}.conv-top{display:flex;align-items:center;gap:6px}.conv-name{font-weight:600;font-size:.95rem;color:var(--ink);letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;flex-shrink:1}.conv-time{margin-left:auto;flex-shrink:0;font-size:.7rem;color:var(--muted-2);font-weight:500;padding-left:6px}.conv-tag{font-size:.7rem;background:#e0e7ee;color:var(--muted);border-radius:6px;padding:1px 6px}.conv-preview{color:var(--muted);font-size:.83rem;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-thread{display:flex;flex-direction:column;height:100%;min-width:0}.thread-head{padding:10px 16px;border-bottom:1px solid var(--border);background:var(--card);display:flex;align-items:center;gap:12px}.thread-head .back{display:none;border:none;background:transparent;color:var(--muted);cursor:pointer;padding:8px;min-width:44px;min-height:44px;margin:-6px 0 -6px -8px;justify-content:center;align-items:center}.thread-head .back svg{width:24px;height:24px}.th-avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#2f7bff,#0c4ec0);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0}.th-info{min-width:0;display:flex;flex-direction:column;line-height:1.25;border:none;background:transparent;padding:0;margin:0;font-family:inherit;text-align:left;cursor:pointer;flex:1 1}.th-name{font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.th-action{flex-shrink:0;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--brand-100);background:var(--brand-50);color:var(--brand-600);border-radius:999px;padding:6px 12px;font-family:inherit;font-size:.82rem;font-weight:600;cursor:pointer}.th-action svg{width:18px;height:18px}.th-action:hover{background:var(--brand-100)}@media (max-width:480px){.th-action-label{display:none}.th-action{padding:8px}}.moto-list{max-height:320px;overflow-y:auto;margin:12px 0 4px;border:1px solid var(--border);border-radius:12px}.moto-item{display:flex;align-items:center;gap:12px;width:100%;padding:11px 12px;border:none;border-bottom:1px solid var(--border-2);background:transparent;cursor:pointer;text-align:left;font-family:inherit}.moto-item:last-child{border-bottom:none}.moto-item:hover{background:var(--surface-2)}.moto-item:disabled{opacity:.5;cursor:not-allowed}.moto-ic{width:38px;height:38px;flex-shrink:0;border-radius:10px;background:var(--brand-50);color:var(--brand-600);display:flex;align-items:center;justify-content:center}.moto-ic svg{width:22px;height:22px}.moto-info{flex:1 1;min-width:0;display:flex;flex-direction:column}.moto-placa{font-weight:700;font-size:.9rem}.moto-desc{font-size:.78rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.moto-go{flex-shrink:0;font-size:.8rem;font-weight:600;color:var(--brand-600)}.th-sub{font-size:.76rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-messages{flex:1 1;min-width:0;overflow-y:auto;overflow-x:hidden;padding:18px;display:flex;flex-direction:column;gap:2px;overscroll-behavior:contain;-webkit-overflow-scrolling:touch;background-color:#e7ded2;background-image:radial-gradient(circle at 100% 0,rgba(25,104,240,.05),transparent 42%),radial-gradient(circle at 0 100%,rgba(6,165,74,.045),transparent 40%),url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='64' height='64' viewBox='0 0 64 64'%3E%3Cg fill='none' stroke='%236b5636' stroke-opacity='0.05'%3E%3Ccircle cx='16' cy='18' r='5'/%3E%3Ccircle cx='46' cy='44' r='7'/%3E%3C/g%3E%3Cg fill='%236b5636' fill-opacity='0.05'%3E%3Ccircle cx='44' cy='14' r='1.6'/%3E%3Ccircle cx='12' cy='46' r='1.6'/%3E%3Ccircle cx='32' cy='33' r='1.2'/%3E%3C/g%3E%3C/svg%3E")}.bubble.sticker{background:transparent!important;box-shadow:none;padding:0}.bubble.sticker .msg-img{width:132px;height:auto;border-radius:8px}.bubble.sticker .bubble-time{padding:0 4px 2px}.bubble{max-width:min(75%,560px);padding:8px 12px 6px;border-radius:12px;box-shadow:0 1px 1px rgba(13,21,38,.08);font-size:.92rem;white-space:pre-wrap;word-break:break-word;overflow-wrap:anywhere}.bubble.first-of-group{margin-top:10px}.bubble.in{align-self:flex-start;background:#fff;border-top-left-radius:4px}.bubble.out{align-self:flex-end;background:#d9fdd3;border-top-right-radius:4px}.bubble{position:relative}.bubble-menu-btn{position:absolute;top:2px;right:2px;border:none;background:transparent;color:var(--muted-2);cursor:pointer;line-height:1;opacity:0;transition:opacity .12s;min-width:30px;min-height:30px;display:flex;align-items:center;justify-content:center}.bubble:hover .bubble-menu-btn{opacity:1}@media (hover:none){.bubble-menu-btn{opacity:.5}}.bubble-menu{position:absolute;top:20px;right:4px;z-index:5;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:var(--shadow-md);overflow:hidden;min-width:150px}.bubble-menu button{display:block;width:100%;text-align:left;border:none;background:transparent;padding:9px 12px;font-size:.84rem;cursor:pointer;color:var(--red)}.bubble-menu button:hover{background:var(--red-50)}.msg-deleted{display:inline-flex;align-items:center;gap:5px;font-style:italic;color:var(--muted)}.bubble-time{display:block;text-align:right;font-size:.68rem;color:var(--muted);margin-top:2px}.msg-attach{display:inline-flex;align-items:center;gap:6px;font-weight:600;color:var(--primary-dark)}.msg-caption{margin-top:2px}.msg-unavailable{color:var(--muted-2);font-weight:400;font-size:.82rem}.msg-loc{display:block;width:240px;max-width:100%;border-radius:10px;overflow:hidden;border:1px solid var(--border);background:var(--surface)}.msg-loc-map{display:block;width:100%;height:150px;border:0}.msg-loc-foot{display:flex;align-items:center;gap:7px;padding:8px 10px;font-weight:600;color:var(--brand-600);font-size:.85rem}.msg-loc-foot span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msg-reaction{font-size:1.4rem}.msg-img{display:block;max-width:100%;width:240px;max-height:300px;border-radius:10px;cursor:zoom-in}.ci-backdrop{position:fixed;inset:0;z-index:70;background:rgba(10,18,40,.5);display:flex;align-items:center;justify-content:center;padding:16px;animation:fadeIn .15s ease}.contact-info{background:var(--surface);border-radius:18px;width:100%;max-width:380px;max-height:88vh;overflow-y:auto;box-shadow:var(--shadow-lg);position:relative;animation:cardIn .2s ease}.ci-close{position:absolute;top:12px;right:12px;width:34px;height:34px;border:none;border-radius:50%;background:rgba(0,0,0,.04);color:var(--muted);cursor:pointer;display:flex;align-items:center;justify-content:center}.ci-close svg{width:18px;height:18px}.ci-close:hover{background:rgba(0,0,0,.08)}.ci-hero{flex-direction:column;gap:8px;padding:30px 20px 18px;background:linear-gradient(180deg,var(--brand-50),var(--surface));border-radius:18px 18px 0 0}.ci-avatar,.ci-hero{display:flex;align-items:center}.ci-avatar{width:104px;height:104px;border-radius:50%;background:linear-gradient(135deg,#2f7bff,#0c4ec0);color:#fff;justify-content:center;font-weight:700;font-size:2.4rem;box-shadow:var(--shadow-md)}.ci-name{font-size:1.2rem;font-weight:700;text-align:center;margin-top:4px}.ci-phone{font-size:.86rem;color:var(--muted)}.ci-rows{padding:8px 20px 22px}.ci-row,.ci-rows{display:flex;flex-direction:column;gap:2px}.ci-row{padding:12px 0;border-bottom:1px solid var(--border-2)}.ci-row:last-child{border-bottom:none}.ci-label{font-size:.74rem;font-weight:700;color:var(--brand-600);text-transform:uppercase;letter-spacing:.03em}.ci-value{font-size:.95rem;color:var(--ink);white-space:pre-wrap;word-break:break-word}.ci-loading{padding:14px 0;font-size:.86rem;color:var(--muted);text-align:center}.lightbox{position:fixed;inset:0;z-index:80;background:rgba(6,12,24,.92);display:flex;align-items:center;justify-content:center;padding:24px;cursor:zoom-out}.lightbox img{max-width:94vw;max-height:90vh;border-radius:8px;box-shadow:var(--shadow-lg)}.lightbox-close{position:absolute;top:18px;right:22px;background:rgba(255,255,255,.14);color:#fff;border:none;width:40px;height:40px;border-radius:50%;font-size:1.1rem;cursor:pointer}.lightbox-close:hover{background:rgba(255,255,255,.25)}.msg-video{max-width:100%;width:260px;max-height:320px;border-radius:10px}.aud{display:block;min-width:210px}.aud-row{gap:10px}.aud-play,.aud-row{display:flex;align-items:center}.aud-play{width:38px;height:38px;flex-shrink:0;border:none;border-radius:50%;background:var(--brand);color:#fff;cursor:pointer;justify-content:center}.aud-play svg{width:20px;height:20px}.aud-out .aud-play{background:var(--emerald-600)}.aud-wave{flex:1 1;min-width:0;height:30px;display:flex;align-items:center;gap:2px;cursor:pointer}.aud-bar{flex:1 1;min-width:2px;min-height:3px;border-radius:2px;background:var(--muted-2);opacity:.5;transition:background .1s,opacity .1s}.aud-bar.on{background:var(--brand);opacity:1}.aud-out .aud-bar.on{background:var(--emerald-600)}.aud-time{font-size:.72rem;color:var(--muted);flex-shrink:0;min-width:30px;text-align:right}.aud-transcript{display:block;margin-top:8px;padding:7px 10px;background:rgba(0,0,0,.045);border-radius:8px;font-size:.86rem;color:var(--ink-2);line-height:1.4}.aud-transcript-tag{display:block;font-size:.64rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:2px}.msg-caption{display:block;margin-top:4px}.composer-rec{color:var(--red);font-size:.82rem;font-weight:600;margin-bottom:6px}.comp-icon{border:none;background:transparent;color:var(--muted);cursor:pointer;padding:8px;min-width:44px;min-height:44px;border-radius:10px;line-height:1;align-self:flex-end;display:flex;align-items:center;justify-content:center}.comp-icon svg{width:23px;height:23px}.comp-icon:hover{background:var(--brand-50);color:var(--brand-600)}.comp-icon:disabled{opacity:.45;cursor:not-allowed}.comp-icon.rec{background:var(--red-50);color:var(--red);animation:pulse 1s infinite}.comp-send{flex-shrink:0;width:44px;height:44px;border:none;border-radius:50%;background:linear-gradient(135deg,#1968f0,#2f7bff);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;align-self:flex-end;box-shadow:0 4px 12px rgba(25,104,240,.3);transition:filter .15s,transform .05s}.comp-send svg{width:20px;height:20px}.comp-send:hover{filter:brightness(1.06)}.comp-send:active{transform:translateY(1px)}.comp-send:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.composer{border-top:1px solid var(--border);background:var(--card);padding:10px 14px calc(10px + env(safe-area-inset-bottom, 0px));min-width:0}.composer-error{color:var(--danger);font-size:.82rem;margin-bottom:6px}.composer-row{display:flex;gap:8px;align-items:flex-end;min-width:0}.composer textarea{flex:1 1;min-width:0;resize:none;border:1px solid var(--border);border-radius:20px;padding:10px 14px;font-size:.95rem;font-family:inherit;max-height:120px;transition:border-color .12s,box-shadow .12s}.composer textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-100)}.inbox-empty{display:flex;align-items:center;justify-content:center;height:100%;color:var(--muted);padding:24px;text-align:center}.inbox-empty.small{height:auto;padding:24px}@media (max-width:820px){.inbox{grid-template-columns:minmax(0,1fr)}.inbox-thread,.inbox.has-active .inbox-list{display:none}.inbox.has-active .inbox-thread{display:flex;animation:threadIn .22s cubic-bezier(.22,1,.36,1)}.thread-head .back{display:flex}.thread-head{padding-top:calc(10px + env(safe-area-inset-top, 0px))}}@keyframes threadIn{0%{transform:translateX(16px);opacity:0}to{transform:translateX(0);opacity:1}}